CuraScript: My health insurance uses Express Scripts as the...
A CuraScript customer review by GetHuman user ~toyotaas from November 9th, 2017
Background on ~toyotaas's case
GetHuman: ~toyotaas - can you tell our other CuraScript customers when your case took place?
~toyotaas: Sure. It was afternoon, on October 30th.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~toyotaas a list of common CuraScript problems)
~toyotaas: "Make an order" was why I was trying to call.
~toyotaas's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toyotaas: My health insurance uses Express Scripts as their pharmacy manager. I take medication for HIV and cannot skip doses because the chance for resistance is too great. The HIV meds have to be ordered from Curascript, an Express Scripts Company. In January while I still had plenty of medicine I ordered a * month supply of Viramune. On their website they had the status as they were contacting my Dr. finally the status said they couldn't get a hold of my Dr. At this point I called my Dr. and they sent in the fax for the order. I called their customer service and they flat out lied saying the prescription would be shipped within the next week. Forward to last week I called as I am getting dangerously low on medication and they said they never received a fax from the Dr. I called my Dr. once again and the lady in my Dr's office was very helpful and volunteered to call Curascript for me and see what was going on. They actually lied to her saying they just received a fax a day ago she went ahead
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~toyotaas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toyotaas: I'd give them a three out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~toyotaas: For that I would say two out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~toyotaas: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toyotaas taken from his CuraScript customer service problem that occurred on October 30th, 2017.