CuraScript: Nightmare Nightmare - mother diagnosed with bra...

A CuraScript customer review by GetHuman user GetHuman-358915 from November 3rd, 2017

Background on GetHuman-358915's case

GetHuman: GetHuman-358915 - can you tell our other CuraScript customers when your case took place?
GetHuman-358915: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman-358915: I used the 877-599-7748 number I found for on the GetHuman CuraScript customer phone number page I was on: CuraScript Customer Service Phone Number
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-358915 a list of common CuraScript problems)
GetHuman-358915: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-358915's review of CuraScript customer service

GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-358915: Nightmare Nightmare - mother diagnosed with brain cancer - waiting for chemo drugs - told repeatedly over course of a week that drugs were sent overnight via Fed Ex or UPS - never arrived - was even told they witnessed the drugs being packaged and put on the truck - not true!!!! one week later they still haven't shipped them and they can't explain why - infuriating!!!
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
GetHuman-358915: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-358915: I'd give them a four out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
GetHuman-358915: For that I would say three out of five.
GetHuman: And finally- any advice for other CuraScript customers?
GetHuman-358915: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-358915 taken from his CuraScript customer service problem that occurred on November 1st, 2017.

CuraScript

1.00 of 5 stars | 9 reviews

GetHuman-358915's CuraScript Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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