D.R. Horton: Once DRH sells you the home they disappear even...
A D.R. Horton customer review by GetHuman user ~missudpat from November 4th, 2017
Background on ~missudpat's case
GetHuman: ~missudpat - can you tell our other D.R. Horton customers when your case took place?
~missudpat: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to D.R. Horton, and if so, how?
GetHuman: And which of these common D.R. Horton customer issues best describes the reason you wanted to talk to them?
(Shows ~missudpat a list of common D.R. Horton problems)
~missudpat: "Warranty claim" was why I was trying to call.
~missudpat's review of D.R. Horton customer service
GetHuman: So how would you sum up your experience for GetHuman's D.R. Horton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missudpat: Once DRH sells you the home they disappear even if you have a major structural or other warrantable repair. NO 'warranty' for the low quality bait and switch materials and labor! The only thing that DRH communicates well is that you are on your own to pay for their mistakes.
GetHuman: Let's quantify your experience contacting D.R. Horton. On a scale of 1 to 5, how easy is it go get help on a D.R. Horton problem?
~missudpat: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missudpat: I'd give them a four out of five on communication.
GetHuman: And what about D.R. Horton's ability to quickly and effectively address your problem?
~missudpat: For that I would say five out of five.
GetHuman: And finally- any advice for other D.R. Horton customers?
~missudpat: Call them early in the day or late. Don't forget any personal or account information you might need for D.R. Horton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missudpat taken from his D.R. Horton customer service problem that occurred on November 1st, 2017.
D.R. Horton
3.50 of 5 stars | 17 reviews
~missudpat's D.R. Horton Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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