DISH Latino: Im simply trying to pay a bill, I could barely...
A DISH Latino customer review by GetHuman user GetHuman-43151 from November 22nd, 2017
Background on GetHuman-43151's case
GetHuman: GetHuman-43151 - can you tell our other DISH Latino customers when your case took place?
GetHuman-43151: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to DISH Latino, and if so, how?
GetHuman: And which of these common DISH Latino customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-43151 a list of common DISH Latino problems)
GetHuman-43151: "None of those really matches why I wanted to call DISH Latino that day." was why I was trying to call.
GetHuman-43151's review of DISH Latino customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH Latino customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-43151: Im simply trying to pay a bill, I could barely here the voice machine and my phone volume was as high as it gets.i got through most of it but wasnt sure if the bill went through or not. i tried talking to a representative and I couldnt understand them at all so I hung up. I'm doing this for my dad who went to pay the bill earlier and was told they aren't taking bill payments there anymore. I'm extreme frustrated with your customer service!!!
GetHuman: Let's quantify your experience contacting DISH Latino. On a scale of 1 to 5, how easy is it go get help on a DISH Latino problem?
GetHuman-43151: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-43151: I'd give them a two out of five on communication.
GetHuman: And what about DISH Latino's ability to quickly and effectively address your problem?
GetHuman-43151: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH Latino customers?
GetHuman-43151: Call them early in the day or late. Don't forget any personal or account information you might need for DISH Latino to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-43151 taken from his DISH Latino customer service problem that occurred on November 21st, 2017.