DISH Latino: Worst service ever, they disconnect the service...
A DISH Latino customer review by GetHuman user ~Yoshie pryce from November 24th, 2017
Background on ~Yoshie pryce's case
GetHuman: ~Yoshie pryce - can you tell our other DISH Latino customers when your case took place?
~Yoshie pryce: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to DISH Latino, and if so, how?
GetHuman: And which of these common DISH Latino customer issues best describes the reason you wanted to talk to them?
(Shows ~Yoshie pryce a list of common DISH Latino problems)
~Yoshie pryce: "None of those really matches why I wanted to call DISH Latino that day." was why I was trying to call.
~Yoshie pryce's review of DISH Latino customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH Latino customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yoshie pryce: Worst service ever, they disconnect the service without any warning. I had the automatic payment for every ** of the month and on the ** a made a payment myself so I called dish to make me a refund for the second payment and they refused so I called the bank to get my money and I got it, then by November * they disconnect my service saying like I never paid and they were also charging me for a "reconnection " higher than my actually bill. They are completely insane. Stay with directv or whatever you have but dish, besides programming it's awful.
GetHuman: Let's quantify your experience contacting DISH Latino. On a scale of 1 to 5, how easy is it go get help on a DISH Latino problem?
~Yoshie pryce: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yoshie pryce: I'd give them a one out of five on communication.
GetHuman: And what about DISH Latino's ability to quickly and effectively address your problem?
~Yoshie pryce: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH Latino customers?
~Yoshie pryce: Call them early in the day or late. Don't forget any personal or account information you might need for DISH Latino to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yoshie pryce taken from his DISH Latino customer service problem that occurred on November 17th, 2017.