A guy named Jeff from Dish gave me the run arou...
A DISH customer review by GetHuman user ~bighippo from November 11th, 2017
Background on ~bighippo's case
GetHuman: ~bighippo - can you tell our other DISH customers when your case took place?
~bighippo: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~bighippo a list of common DISH problems)
~bighippo: "Cancel Service" was why I was trying to call.
~bighippo's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bighippo: A guy named Jeff from Dish gave me the run around and didn't advise me on my payment increases after the * month promotion was over for internet. Also, my account was charged extra from what he told me they were going to take out. I feel extremely mislead and lied to just so Jeff can get his commission from the sale. If you don't like being lied to and just looked at as dollar signs, then I suggest you seek cable and internet else where.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~bighippo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bighippo: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~bighippo: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~bighippo: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bighippo taken from his DISH customer service problem that occurred on November 8th, 2017.