DISH: I called to cancel my acct bc I recently moved...
A DISH customer review by GetHuman user ~SOO HELPFUL!!! from November 19th, 2017
Background on ~SOO HELPFUL!!!'s case
GetHuman: ~SOO HELPFUL!!! - can you tell our other DISH customers when your case took place?
~SOO HELPFUL!!!: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~SOO HELPFUL!!! a list of common DISH problems)
~SOO HELPFUL!!!: "Overcharge on Account" was why I was trying to call.
~SOO HELPFUL!!!'s review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SOO HELPFUL!!!: I called to cancel my acct bc I recently moved and can't install my dish anywhere. The rep that I spoke with (Kenneth) was VERY helpful and nice and set me up with a tech to resolve the issue.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~SOO HELPFUL!!!: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SOO HELPFUL!!!: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~SOO HELPFUL!!!: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~SOO HELPFUL!!!: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SOO HELPFUL!!! taken from his DISH customer service problem that occurred on November 10th, 2017.