DISH: They overcharged my credit card. The first rep...
A DISH customer review by GetHuman user ~Not Happy from October 31st, 2017
Background on ~Not Happy's case
GetHuman: ~Not Happy - can you tell our other DISH customers when your case took place?
~Not Happy: Sure. It was morning, on October 24th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common DISH problems)
~Not Happy: "Overcharge on Account" was why I was trying to call.
~Not Happy's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: They overcharged my credit card. The first rep admitted to the overcharge and said I would receive a credit the next month. I not only did not receive a credit the following month but was charged for "late payment." No one - not even their so-called supervisors - will make it right. They don't care about anything but extorting money out of people!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Not Happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Not Happy: For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his DISH customer service problem that occurred on October 24th, 2017.