DISH: would not let me go back to my old package less...
A DISH customer review by GetHuman user GetHuman-199792 from November 10th, 2017
Background on GetHuman-199792's case
GetHuman: GetHuman-199792 - can you tell our other DISH customers when your case took place?
GetHuman-199792: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199792 a list of common DISH problems)
GetHuman-199792: "Account Access" was why I was trying to call.
GetHuman-199792's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199792: would not let me go back to my old package less than a week i was paying by the year they did not tell me i could not go back when i change to monthly package
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-199792: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199792: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-199792: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-199792: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199792 taken from his DISH customer service problem that occurred on November 5th, 2017.