DSW: It was a really long wait in comparison to othe...
A DSW customer review by GetHuman user ~shoelover from November 14th, 2017
Background on ~shoelover's case
GetHuman: ~shoelover - can you tell our other DSW customers when your case took place?
~shoelover: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to DSW, and if so, how?
GetHuman: And which of these common DSW customer issues best describes the reason you wanted to talk to them?
(Shows ~shoelover a list of common DSW problems)
~shoelover: "Cancel order" was why I was trying to call.
~shoelover's review of DSW customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shoelover: It was a really long wait in comparison to other stores but eventually I spoke with a person. It seems like they are understaffed and need more manager approval for requests than other places.
GetHuman: Let's quantify your experience contacting DSW. On a scale of 1 to 5, how easy is it go get help on a DSW problem?
~shoelover: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shoelover: I'd give them a one out of five on communication.
GetHuman: And what about DSW's ability to quickly and effectively address your problem?
~shoelover: For that I would say five out of five.
GetHuman: And finally- any advice for other DSW customers?
~shoelover: Call them early in the day or late. Don't forget any personal or account information you might need for DSW to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shoelover taken from his DSW customer service problem that occurred on November 7th, 2017.