DSW: Was on hold for ** minutes... then got disconne...
A DSW customer review by GetHuman user ~Kim from November 18th, 2017
Background on ~Kim's case
GetHuman: ~Kim - can you tell our other DSW customers when your case took place?
~Kim: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to DSW, and if so, how?
GetHuman: And which of these common DSW customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim a list of common DSW problems)
~Kim: "Overcharge/Strange charge" was why I was trying to call.
~Kim's review of DSW customer service
GetHuman: So how would you sum up your experience for GetHuman's DSW customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim: Was on hold for ** minutes... then got disconnected... and I was on a land line! This is ridiculous!
GetHuman: Let's quantify your experience contacting DSW. On a scale of 1 to 5, how easy is it go get help on a DSW problem?
~Kim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim: I'd give them a three out of five on communication.
GetHuman: And what about DSW's ability to quickly and effectively address your problem?
~Kim: For that I would say five out of five.
GetHuman: And finally- any advice for other DSW customers?
~Kim: Call them early in the day or late. Don't forget any personal or account information you might need for DSW to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim taken from his DSW customer service problem that occurred on November 13th, 2017.