DTE Energy: Carla was the representative whom I spoke with...
A DTE Energy customer review by GetHuman user ~Patricia Walker from November 15th, 2017
Background on ~Patricia Walker's case
GetHuman: ~Patricia Walker - can you tell our other DTE Energy customers when your case took place?
~Patricia Walker: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Walker a list of common DTE Energy problems)
~Patricia Walker: "Cancel service" was why I was trying to call.
~Patricia Walker's review of DTE Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Walker: Carla was the representative whom I spoke with on *********. She was short and rude. When I told her that I requested the pass due amount that needs to be paid, and not the current amount due in April, she continued to tell me what is due on April *, ****.This is not what I requested. I requested the March balance that I believe was ***.**. When I informed Carla she was not giving me the information I requested she continued to iterate to me that I owe $***.**. In short I paid $***.**. Everyone knows that DTE over charges for enegry. That's why people are on the budget plan. It's not for Carla to determine how much I am to pay especially when I continually request the amount due for March! No matter what DTE says, the first of the month is an inconvenience for me to pay my bill. Moreover DTE alleges you can not change your payment date. That why the majority of DTE customers will participate in direct payment program. I hope I never have to speak to another representative like Carla
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
~Patricia Walker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Walker: I'd give them a one out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
~Patricia Walker: For that I would say five out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
~Patricia Walker: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Walker taken from his DTE Energy customer service problem that occurred on November 10th, 2017.