DTE Energy: I was calling to report a power outage, which i...
A DTE Energy customer review by GetHuman user ~A from November 14th, 2017
Background on ~A's case
GetHuman: ~A - can you tell our other DTE Energy customers when your case took place?
~A: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~A a list of common DTE Energy problems)
~A: "Service issue" was why I was trying to call.
~A's review of DTE Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A: I was calling to report a power outage, which is automated, and is easy. I like that you can call and report it, and call back later to get an update. They are usually pretty accurate in their estimation of the time needed to fix the problem
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
~A: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A: I'd give them a two out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
~A: For that I would say five out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
~A: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A taken from his DTE Energy customer service problem that occurred on November 9th, 2017.