DTE Energy: Their contractors lie and they don't even show...
A DTE Energy customer review by GetHuman user ~Anonymous from November 11th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other DTE Energy customers when your case took place?
~Anonymous: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common DTE Energy problems)
~Anonymous: "Service issue" was why I was trying to call.
~Anonymous's review of DTE Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Their contractors lie and they don't even show up and they claimed they went to the house. Their customer service is horrible and they are rude
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his DTE Energy customer service problem that occurred on November 3rd, 2017.