DaVita Inc.: I had to call * times before I finally figured...

A DaVita Inc. customer review by GetHuman user ~crinkster from November 18th, 2017

Background on ~crinkster's case

GetHuman: ~crinkster - can you tell our other DaVita Inc. customers when your case took place?
~crinkster: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to DaVita Inc., and if so, how?
~crinkster: I used the 310-536-2400 number I found for on the GetHuman DaVita Inc. customer phone number page I was on: DaVita Inc. Customer Service Phone Number
GetHuman: And which of these common DaVita Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~crinkster a list of common DaVita Inc. problems)
~crinkster: "None of those really matches why I wanted to call DaVita Inc. that day." was why I was trying to call.

~crinkster's review of DaVita Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's DaVita Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crinkster: I had to call * times before I finally figured how to get a human who could actually help a consumer of the website. This number is basically the corporate home for employees so the phone choices were for employees. If you are having technical problems with the site, DO NOT CHOOSE the number for IT! That is a choice for employee IT problems. They cannot nor will not help you. Wait until the end and choose "*" as in most cases. But I had to listen to all of the choices. When I tried to jump to "*" it wouldn't let me. Maybe it was my phone? When I got the first human, she didn't seem to understand my problem, that the "Diet helper" wouldn't recognize my email address. It took a lot of explaining to her that I was a consumer who had kidney disease and that I wasn't an employee. When she finally "got it," she transferred me to someone who she thought could help. That person understood after a while but suggested I re-register under a different email address. I had to explain t
GetHuman: Let's quantify your experience contacting DaVita Inc.. On a scale of 1 to 5, how easy is it go get help on a DaVita Inc. problem?
~crinkster: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crinkster: I'd give them a one out of five on communication.
GetHuman: And what about DaVita Inc.'s ability to quickly and effectively address your problem?
~crinkster: For that I would say three out of five.
GetHuman: And finally- any advice for other DaVita Inc. customers?
~crinkster: Call them early in the day or late. Don't forget any personal or account information you might need for DaVita Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crinkster taken from his DaVita Inc. customer service problem that occurred on November 16th, 2017.

DaVita Inc.

1.50 of 5 stars | 2 reviews

~crinkster's DaVita Inc. Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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