DaVita Inc.: I have been with Davita for * years now. Previo...
A DaVita Inc. customer review by GetHuman user ~Calvin from November 11th, 2017
Background on ~Calvin's case
GetHuman: ~Calvin - can you tell our other DaVita Inc. customers when your case took place?
~Calvin: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to DaVita Inc., and if so, how?
GetHuman: And which of these common DaVita Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Calvin a list of common DaVita Inc. problems)
~Calvin: "None of those really matches why I wanted to call DaVita Inc. that day." was why I was trying to call.
~Calvin's review of DaVita Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's DaVita Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Calvin: I have been with Davita for * years now. Previously when I needed equipment replaced it would be delivered the next day. Recently on July **th I needed the control panel to my dialysis equipment replaced. I was getting too many alarms and was nott able to do a conductivity test. The tech said i would get a replacement by Thursday July **th. THat day came and no delivery but when I called to speak to the tech he hung up on me and I had to call back. After calling back I was put on hold for ** min. and then told I would receive the equipment by Friday July **th. No equipment came by *PM so I called and spoke to another tech who put me on hold for ** min. only to tell me that if I did not receive the equipment by *PM to call back. This whole situation is getting very frustrating not to mention I am very worried about my health. At any rate the equipment did not come and now the tech is telling me that it will be delivered on Saturday July **st. Davita has gotten to be a very big company.
GetHuman: Let's quantify your experience contacting DaVita Inc.. On a scale of 1 to 5, how easy is it go get help on a DaVita Inc. problem?
~Calvin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Calvin: I'd give them a one out of five on communication.
GetHuman: And what about DaVita Inc.'s ability to quickly and effectively address your problem?
~Calvin: For that I would say one out of five.
GetHuman: And finally- any advice for other DaVita Inc. customers?
~Calvin: Call them early in the day or late. Don't forget any personal or account information you might need for DaVita Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Calvin taken from his DaVita Inc. customer service problem that occurred on November 8th, 2017.
1.50 of 5 stars | 2 reviews
~Calvin's DaVita Inc. Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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