Dallas Morning News: You are asking me to perform your job by provin...
A Dallas Morning News customer review by GetHuman user ~Tom Kirkpatrick from November 20th, 2017
Background on ~Tom Kirkpatrick's case
GetHuman: ~Tom Kirkpatrick - can you tell our other Dallas Morning News customers when your case took place?
~Tom Kirkpatrick: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Dallas Morning News, and if so, how?
GetHuman: And which of these common Dallas Morning News customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom Kirkpatrick a list of common Dallas Morning News problems)
~Tom Kirkpatrick: "Lower my bill" was why I was trying to call.
~Tom Kirkpatrick's review of Dallas Morning News customer service
GetHuman: So how would you sum up your experience for GetHuman's Dallas Morning News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom Kirkpatrick: You are asking me to perform your job by proving that you have over charged me for your newspaper. I frankly have not the time to do this but am going to see the to the end and if it takes too much time to resolve you may loose a client of over ** years. I am not convinced your paper is interested in publishing a paper but would be happy to provide a site to be visited via the computer. I am not happy with the thought of having to purchase a hand held unit so I can enjoy my paper at breakfast. Should this happen I will look for an alternate to The Dallas Morning News.
GetHuman: Let's quantify your experience contacting Dallas Morning News. On a scale of 1 to 5, how easy is it go get help on a Dallas Morning News problem?
~Tom Kirkpatrick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom Kirkpatrick: I'd give them a two out of five on communication.
GetHuman: And what about Dallas Morning News's ability to quickly and effectively address your problem?
~Tom Kirkpatrick: For that I would say five out of five.
GetHuman: And finally- any advice for other Dallas Morning News customers?
~Tom Kirkpatrick: Call them early in the day or late. Don't forget any personal or account information you might need for Dallas Morning News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom Kirkpatrick taken from his Dallas Morning News customer service problem that occurred on November 15th, 2017.