Dallas Morning News: delivery problems
A Dallas Morning News customer review by GetHuman user GetHuman-davidold from December 8th, 2017
Background on GetHuman-davidold's case
GetHuman: GetHuman-davidold - can you tell our other Dallas Morning News customers when your case took place?
GetHuman-davidold: Yup. It was afternoon, on December 6th.
GetHuman: Did you reach out to Dallas Morning News, and if so, how?
GetHuman: And which of these common Dallas Morning News customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-davidold a list of common Dallas Morning News problems)
GetHuman-davidold: "Cancel subscription" was why I was trying to call.
GetHuman-davidold's review of Dallas Morning News customer service
GetHuman: So how would you sum up your experience for GetHuman's Dallas Morning News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-davidold: delivery problems
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-davidold: We did not receive part of our paper on Sunday. I called early and was promised a replacement that day. We did not get it. I called again today and was promised a replacement We still did not get it. I am most unhappy.
GetHuman: Let's quantify your experience contacting Dallas Morning News. On a scale of 1 to 5, how easy is it go get help on a Dallas Morning News problem?
GetHuman-davidold: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-davidold: I'd give them a two out of five on communication.
GetHuman: And what about Dallas Morning News's ability to quickly and effectively address your problem?
GetHuman-davidold: For that I would say five out of five.
GetHuman: And finally- any advice for other Dallas Morning News customers?
GetHuman-davidold: Call them early in the day or late. Don't forget any personal or account information you might need for Dallas Morning News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-davidold taken from his Dallas Morning News customer service problem that occurred on December 6th, 2017.