Day-timer.com: I got NO response to my e-mail requests for a r...
A Day-timer.com customer review by GetHuman user ~Jen from November 27th, 2017
Background on ~Jen's case
GetHuman: ~Jen - can you tell our other Day-timer.com customers when your case took place?
~Jen: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Day-timer.com, and if so, how?
GetHuman: And which of these common Day-timer.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jen a list of common Day-timer.com problems)
~Jen: "Make a purchase" was why I was trying to call.
~Jen's review of Day-timer.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Day-timer.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jen: I got NO response to my e-mail requests for a replacement, as this years spiral version changed and is falling apart. On the phone, the woman was immediately understanding and helpful and promised to send one of only ** left, to me right away!
GetHuman: Let's quantify your experience contacting Day-timer.com. On a scale of 1 to 5, how easy is it go get help on a Day-timer.com problem?
~Jen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jen: I'd give them a five out of five on communication.
GetHuman: And what about Day-timer.com's ability to quickly and effectively address your problem?
~Jen: For that I would say five out of five.
GetHuman: And finally- any advice for other Day-timer.com customers?
~Jen: Call them early in the day or late. Don't forget any personal or account information you might need for Day-timer.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jen taken from his Day-timer.com customer service problem that occurred on November 23rd, 2017.