Debenhams: Having placed on line order delivery date not m...
A Debenhams customer review by GetHuman user GetHuman-clemmee from December 1st, 2017
Background on GetHuman-clemmee's case
GetHuman: GetHuman-clemmee - can you tell our other Debenhams customers when your case took place?
GetHuman-clemmee: Yes I can. It was afternoon, on November 27th.
GetHuman: Did you reach out to Debenhams, and if so, how?
GetHuman: And which of these common Debenhams customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-clemmee a list of common Debenhams problems)
GetHuman-clemmee: "Returns" was why I was trying to contact.
GetHuman-clemmee's review of Debenhams customer service
GetHuman: So how would you sum up your experience for GetHuman's Debenhams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-clemmee: Having placed on line order delivery date not met, informed of a delay but no further contact. Wh...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-clemmee: Having placed on line order delivery date not met, informed of a delay but no further contact. When phoning contact centre informed item lost in transit. I asked them to reorder for next day delivery and told they could not do this ,asked to speak to mAnager and told none available to speak to me. This is the *rd instance of this happening in * months on separate orders to me with debenhams
GetHuman: Let's quantify your experience contacting Debenhams. On a scale of 1 to 5, how easy is it go get help on a Debenhams problem?
GetHuman-clemmee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-clemmee: I'd give them a two out of five on communication.
GetHuman: And what about Debenhams's ability to quickly and effectively address your problem?
GetHuman-clemmee: For that I would say one out of five.
GetHuman: And finally- any advice for other Debenhams customers?
GetHuman-clemmee: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Debenhams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-clemmee taken from his Debenhams customer service problem that occurred on November 27th, 2017.