Deep Discount DVD: I waited ** minutes for a representative after...
A Deep Discount DVD customer review by GetHuman user ~mary from November 2nd, 2017
Background on ~mary's case
GetHuman: ~mary - can you tell our other Deep Discount DVD customers when your case took place?
~mary: Yes. It was morning, on October 25th.
GetHuman: Did you reach out to Deep Discount DVD, and if so, how?
GetHuman: And which of these common Deep Discount DVD customer issues best describes the reason you wanted to talk to them?
(Shows ~mary a list of common Deep Discount DVD problems)
~mary: "None of those really matches why I wanted to call Deep Discount DVD that day." was why I was trying to call.
~mary's review of Deep Discount DVD customer service
GetHuman: So how would you sum up your experience for GetHuman's Deep Discount DVD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary: I waited ** minutes for a representative after waiting ** minutes a week before and never getting a human. I emailed them my complaint instead and despite the claim on their website that they answer emails within ** hours, I didn't receive an answer for * days and the answer I received asked for info that was in the email that I sent. They didn't resolve my complaint either. I won't be ordering from them again.
GetHuman: Let's quantify your experience contacting Deep Discount DVD. On a scale of 1 to 5, how easy is it go get help on a Deep Discount DVD problem?
~mary: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary: I'd give them a one out of five on communication.
GetHuman: And what about Deep Discount DVD's ability to quickly and effectively address your problem?
~mary: For that I would say four out of five.
GetHuman: And finally- any advice for other Deep Discount DVD customers?
~mary: Call them early in the day or late. Don't forget any personal or account information you might need for Deep Discount DVD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary taken from his Deep Discount DVD customer service problem that occurred on October 25th, 2017.