Dell - Financial Services: I purchased a new Dell computer within two days...
A Dell - Financial Services customer review by GetHuman user ~rookey from November 27th, 2017
Background on ~rookey's case
GetHuman: ~rookey - can you tell our other Dell - Financial Services customers when your case took place?
~rookey: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Dell - Financial Services, and if so, how?
GetHuman: And which of these common Dell - Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~rookey a list of common Dell - Financial Services problems)
~rookey: "Repairs" was why I was trying to call.
~rookey's review of Dell - Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rookey: I purchased a new Dell computer within two days I was on the phone with their service techs, they finally instructed me to send the computer back gave me full credit. However, I'm still waiting for my initial $***.** to be credited back to my account. I was informed today that it had already been credited back to my Visa card. I informed Zaki that that was incorrect and that I was going to my bank and seek their help with charging **.**% interest from the time that they have been holding onto my money purred their own financial contract that they like to give everyone. Let's see how they like that. He asked me begin them another ** hours will see keep you updated (everybody needs to keep all paperwork and documentation to protect themselves in a safe place, not on their computers. This will give you a leg to stand on.) Another note, it's hard to understand people that do not speak English. My original order was sent with someone in the US not over seas.
GetHuman: Let's quantify your experience contacting Dell - Financial Services. On a scale of 1 to 5, how easy is it go get help on a Dell - Financial Services problem?
~rookey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rookey: I'd give them a three out of five on communication.
GetHuman: And what about Dell - Financial Services's ability to quickly and effectively address your problem?
~rookey: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Financial Services customers?
~rookey: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rookey taken from his Dell - Financial Services customer service problem that occurred on November 19th, 2017.