Dell - Financial Services: Tried on multiple occasions, transferred multi...
A Dell - Financial Services customer review by GetHuman user ~Bad Service from November 26th, 2017
Background on ~Bad Service's case
GetHuman: ~Bad Service - can you tell our other Dell - Financial Services customers when your case took place?
~Bad Service: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Dell - Financial Services, and if so, how?
GetHuman: And which of these common Dell - Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad Service a list of common Dell - Financial Services problems)
~Bad Service: "Warranty claim" was why I was trying to call.
~Bad Service's review of Dell - Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad Service: Tried on multiple occasions, transferred multiple times, hung up on, no call back. I work in the financial services and Dell has by far the worst customer experience that I have ever encountered all to get my password reset. I have bought numerous computers from them but based on the horrible, and I mean horrible service that is going to change quickly. Better get a handle on your lack of service.
GetHuman: Let's quantify your experience contacting Dell - Financial Services. On a scale of 1 to 5, how easy is it go get help on a Dell - Financial Services problem?
~Bad Service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad Service: I'd give them a one out of five on communication.
GetHuman: And what about Dell - Financial Services's ability to quickly and effectively address your problem?
~Bad Service: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell - Financial Services customers?
~Bad Service: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad Service taken from his Dell - Financial Services customer service problem that occurred on November 19th, 2017.