Dell - Financial Services: I was on hold for ** minutes before I looked fo...
A Dell - Financial Services customer review by GetHuman user ~MadJess from November 20th, 2017
Background on ~MadJess's case
GetHuman: ~MadJess - can you tell our other Dell - Financial Services customers when your case took place?
~MadJess: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Dell - Financial Services, and if so, how?
GetHuman: And which of these common Dell - Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~MadJess a list of common Dell - Financial Services problems)
~MadJess: "Returns" was why I was trying to call.
~MadJess's review of Dell - Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MadJess: I was on hold for ** minutes before I looked for this information. The Talk to a Human got me right through to a person
GetHuman: Let's quantify your experience contacting Dell - Financial Services. On a scale of 1 to 5, how easy is it go get help on a Dell - Financial Services problem?
~MadJess: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MadJess: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Financial Services's ability to quickly and effectively address your problem?
~MadJess: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Financial Services customers?
~MadJess: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MadJess taken from his Dell - Financial Services customer service problem that occurred on November 16th, 2017.