Dell - Financial Services: they take your money, dny taking it, even in th...
A Dell - Financial Services customer review by GetHuman user ~jgossard from November 17th, 2017
Background on ~jgossard's case
GetHuman: ~jgossard - can you tell our other Dell - Financial Services customers when your case took place?
~jgossard: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to Dell - Financial Services, and if so, how?
GetHuman: And which of these common Dell - Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~jgossard a list of common Dell - Financial Services problems)
~jgossard: "Where to buy" was why I was trying to call.
~jgossard's review of Dell - Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jgossard: they take your money, dny taking it, even in the face of overwhelming proof, they dont post the money they take to your account, they just take it, and them slap you with late fees and double billing. On top of that, you have to prove to them that they have your money, meanwhile you have to pay late charges, and dont ever pay early, because they hit you with "hidden fee's" they say nothing about, even the IRS is better on their worst days
GetHuman: Let's quantify your experience contacting Dell - Financial Services. On a scale of 1 to 5, how easy is it go get help on a Dell - Financial Services problem?
~jgossard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jgossard: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Financial Services's ability to quickly and effectively address your problem?
~jgossard: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Financial Services customers?
~jgossard: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jgossard taken from his Dell - Financial Services customer service problem that occurred on November 7th, 2017.