Dell - Returns: Dell support is the absolute worst in the world...
A Dell - Returns customer review by GetHuman user ~tdally from October 28th, 2017
Background on ~tdally's case
GetHuman: ~tdally - can you tell our other Dell - Returns customers when your case took place?
~tdally: Yes. It was evening, on October 21st.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows ~tdally a list of common Dell - Returns problems)
~tdally: "Where to buy" was why I was trying to call.
~tdally's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tdally: Dell support is the absolute worst in the world. I needed to return a simple adapter I bought online and was sent around to over five different call centers. All the speakers have terrible English. They mean the best but have no idea what they are doing. I hope someone from Dell reads this and actually fixes this awful service. I will never in my life by another Dell product. Way to go outsourcing. It's really doing wonders for your bottom line.
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
~tdally: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tdally: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
~tdally: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
~tdally: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tdally taken from his Dell - Returns customer service problem that occurred on October 21st, 2017.