Dell - Returns: waited on line for ** min, got a rep who...
A Dell - Returns customer review by GetHuman user ~harvey from October 30th, 2017
Background on ~harvey's case
GetHuman: ~harvey - can you tell our other Dell - Returns customers when your case took place?
~harvey: Yes I can. It was late at night, on October 20th.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows ~harvey a list of common Dell - Returns problems)
~harvey: "Complaint" was why I was trying to call.
~harvey's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~harvey: waited on line for ** min, got a rep who did not understand English, was told lies, and Dell never followed up with what they said they would do
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
~harvey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~harvey: I'd give them a three out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
~harvey: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
~harvey: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~harvey taken from his Dell - Returns customer service problem that occurred on October 20th, 2017.