Dell - Tech Support: I was on the telephone trying to find out why I...
A Dell - Tech Support customer review by GetHuman user ~nevermore from October 27th, 2017
Background on ~nevermore's case
GetHuman: ~nevermore - can you tell our other Dell - Tech Support customers when your case took place?
~nevermore: Yup. It was morning, on October 21st.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~nevermore a list of common Dell - Tech Support problems)
~nevermore: "Return an Order" was why I was trying to call.
~nevermore's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nevermore: I was on the telephone trying to find out why I had not received a box to returen a laptop for service for ** minutes before they could find my account. They can give no answer as to why they do not do what they say they will do. Totally frustrating and incompetent.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~nevermore: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nevermore: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~nevermore: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~nevermore: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nevermore taken from his Dell - Tech Support customer service problem that occurred on October 21st, 2017.