Dell - Tech Support: Very rude customer support. I was calling to a...
A Dell - Tech Support customer review by GetHuman user GetHuman-141824 from November 13th, 2017
Background on GetHuman-141824's case
GetHuman: GetHuman-141824 - can you tell our other Dell - Tech Support customers when your case took place?
GetHuman-141824: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141824 a list of common Dell - Tech Support problems)
GetHuman-141824: "Repair Claim" was why I was trying to call.
GetHuman-141824's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141824: Very rude customer support. I was calling to ask for assistance in fixing my son's alienware computer that was having a boot problem because the hard disk drive not found. Tech was telling me that I have to tell the truth who changed the configuration so he can help me. And I said I don't even know because I don't use this computer and I was just calling in behalf of my son. Considering that it was changed unintentionally, all I need is of them to tell me what to do so that next time it happens I know. But he kept on saying I have to be honest and that if the problem is with the software, we need to talk about the cost of fixing the problem. Sounds like this tech in not even here in the U.S. because he has an accent. The worst customer support I have dealt with. Dell needs to train their support on being helpful and not insulting their clients.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
GetHuman-141824: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141824: I'd give them a four out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
GetHuman-141824: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
GetHuman-141824: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141824 taken from his Dell - Tech Support customer service problem that occurred on November 6th, 2017.