Dell - Tech Support: My problem was old drivers for Toshiba bluetoot...
A Dell - Tech Support customer review by GetHuman user ~OffGrid9 from November 22nd, 2017
Background on ~OffGrid9's case
GetHuman: ~OffGrid9 - can you tell our other Dell - Tech Support customers when your case took place?
~OffGrid9: Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~OffGrid9 a list of common Dell - Tech Support problems)
~OffGrid9: "Repair Claim" was why I was trying to call.
~OffGrid9's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OffGrid9: My problem was old drivers for Toshiba bluetooth components...not compatible with Windows *. The guy at this number was sympathetic, but said I was out of warranty coverage, gave me another number for Dell paid support. The guy at that number asked me a few questions and told me (for free) not to sweat it, since I wasn't using bluetooth anyway.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~OffGrid9: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OffGrid9: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~OffGrid9: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~OffGrid9: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OffGrid9 taken from his Dell - Tech Support customer service problem that occurred on November 20th, 2017.