Dell - Tech Support: Several technicians did not solve my issue and...
A Dell - Tech Support customer review by GetHuman user GetHuman-321257 from November 13th, 2017
Background on GetHuman-321257's case
GetHuman: GetHuman-321257 - can you tell our other Dell - Tech Support customers when your case took place?
GetHuman-321257: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321257 a list of common Dell - Tech Support problems)
GetHuman-321257: "Refund a Charge" was why I was trying to call.
GetHuman-321257's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321257: Several technicians did not solve my issue and my computer crashed. After installing their new hard drive which arrived a week later. It took two days to reach someone and then another two afternoons to reinstall the operating system and the original programs at which time I had to stay on the phone. Very frustrasting experience! Next time I'll acquire the services of outside of Dell.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
GetHuman-321257: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321257: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
GetHuman-321257: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
GetHuman-321257: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321257 taken from his Dell - Tech Support customer service problem that occurred on November 5th, 2017.