Dell - Tech Support: The hard drive on the Dell laptop was divided i...
A Dell - Tech Support customer review by GetHuman user GetHuman-126028 from November 1st, 2017
Background on GetHuman-126028's case
GetHuman: GetHuman-126028 - can you tell our other Dell - Tech Support customers when your case took place?
GetHuman-126028: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-126028 a list of common Dell - Tech Support problems)
GetHuman-126028: "Return an Order" was why I was trying to call.
GetHuman-126028's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-126028: The hard drive on the Dell laptop was divided into partitions that made no sense. C: was too small* the D: drive was humongous. Dell would not take responsibility and just kept passing me from one department to another. They wanted me to reinstall the operating system without even trying to use the disk manager* I had to reiterate the problem about ** times to different operators and technicians. I was on the phone for nearly three hours without any resolution - a total nightmare!
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
GetHuman-126028: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-126028: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
GetHuman-126028: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
GetHuman-126028: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-126028 taken from his Dell - Tech Support customer service problem that occurred on October 27th, 2017.