Dell - Tech Support: They were not from America and spoke very broke...
A Dell - Tech Support customer review by GetHuman user ~topharry123 from October 31st, 2017
Background on ~topharry123's case
GetHuman: ~topharry123 - can you tell our other Dell - Tech Support customers when your case took place?
~topharry123: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~topharry123 a list of common Dell - Tech Support problems)
~topharry123: "Return an Order" was why I was trying to call.
~topharry123's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~topharry123: They were not from America and spoke very broken English. They refused to help as my warranty was out, even though I first contacted them before it was out. I was transferred to many agents most of who were rude. I will never buy Dell again, truly disgusting.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~topharry123: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~topharry123: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~topharry123: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~topharry123: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~topharry123 taken from his Dell - Tech Support customer service problem that occurred on October 29th, 2017.