Dell: I called. No problem, got a human who couldn't...
A Dell customer review by GetHuman user ~Anon from November 19th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Dell customers when your case took place?
~Anon: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Dell problems)
~Anon: "Technical support" was why I was trying to call.
~Anon's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I called. No problem, got a human who couldn't help, but could connect me to returns. He could not provide a direct number for returns. He transferred me. I waited for ten minutes before the hold music was interrupted by someone pushing touch-tone numbers, and then my call being disconnected. after waiting on hold for ** minutes. Dell's Customer Service can go die in a fire.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~Anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~Anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Dell customer service problem that occurred on November 11th, 2017.