I have placed an online order for Dell Inspiron...
A Dell customer review by GetHuman user ~Ani from November 15th, 2017
Background on ~Ani's case
GetHuman: ~Ani - can you tell our other Dell customers when your case took place?
~Ani: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows ~Ani a list of common Dell problems)
~Ani: "Where to buy" was why I was trying to call.
~Ani's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ani: I have placed an online order for Dell Inspiron **R, ****. Dell send me email that it will be shipped in **days! Than after **days they send *nd email, that they are going to delay due to some unavailable parts, and therefore they will ship estimated time after ** days! I called customer service, they bounced my call to three diff. dept and couldn't helped at all. Finally I got really angry and asked for supervisor He came on line after ** minutes and didn't offer any help to upgrade my computer or to expedite it! I felt so awful! Dell is horrible company to deal with! They lost my $**** business. I was buying two diff. laptops for my business! I would never ever go back to them! They don't know how to do business in this competitive world!
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
~Ani: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ani: I'd give them a one out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
~Ani: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell customers?
~Ani: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ani taken from his Dell customer service problem that occurred on November 14th, 2017.