Dell: I have spent * days trying to get a full refund...
A Dell customer review by GetHuman user GetHuman-446151 from November 2nd, 2017
Background on GetHuman-446151's case
GetHuman: GetHuman-446151 - can you tell our other Dell customers when your case took place?
GetHuman-446151: Sure. It was afternoon, on October 27th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-446151 a list of common Dell problems)
GetHuman-446151: "Where to buy" was why I was trying to call.
GetHuman-446151's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-446151: I have spent * days trying to get a full refund for a overpriced, under-performing, very disappointing Alienware laptop. On the phone right now actually, Still working on returning the laptop. I have been transfered about ** times back and forth.... make that ** times... to different departments.... Shoot me please.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
GetHuman-446151: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-446151: I'd give them a three out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
GetHuman-446151: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell customers?
GetHuman-446151: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-446151 taken from his Dell customer service problem that occurred on October 27th, 2017.