Dept of Child & Families, Access Florida: had to call twice plus no check list for docume...
A Dept of Child & Families, Access Florida customer review by GetHuman user ~lynnzee from November 17th, 2017
Background on ~lynnzee's case
GetHuman: ~lynnzee - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
~lynnzee: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~lynnzee a list of common Dept of Child & Families, Access Florida problems)
~lynnzee: "Local services" was why I was trying to call.
~lynnzee's review of Dept of Child & Families, Access Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lynnzee: had to call twice plus no check list for documents.. have spent more time running back and forth to the main office.. not told need to visually verify my driver's license or other paper work needed... people and main office are not helpful... are under staffed and with no list of required documents you spend more time jumping through hoops with this new system... need to fix this system... also wasting time in sending a letter for each document missing instead of list . if had check list then person who faxes in documents can mark off what is there and what is still needed. FIX THE SYSTEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
~lynnzee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lynnzee: I'd give them a five out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
~lynnzee: For that I would say one out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
~lynnzee: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lynnzee taken from his Dept of Child & Families, Access Florida customer service problem that occurred on November 13th, 2017.