Dermstore: Didn't receive my online order so I called this...
A Dermstore customer review by GetHuman user ~barefootbaby from November 24th, 2017
Background on ~barefootbaby's case
GetHuman: ~barefootbaby - can you tell our other Dermstore customers when your case took place?
~barefootbaby: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Dermstore, and if so, how?
GetHuman: And which of these common Dermstore customer issues best describes the reason you wanted to talk to them?
(Shows ~barefootbaby a list of common Dermstore problems)
~barefootbaby: "Warranty claim" was why I was trying to call.
~barefootbaby's review of Dermstore customer service
GetHuman: So how would you sum up your experience for GetHuman's Dermstore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~barefootbaby: Didn't receive my online order so I called this number and was immediately connected to a real person (woowho!) who said it shows as delivered a week ago. It must have gone into someone else's mailbox or is sitting in the apartment office. If it doesn't turn up by Tuesday of next week they'll reship the product at no cost. Very polite, efficient customer service rep. Completely restored my confidence in Dermstore.
GetHuman: Let's quantify your experience contacting Dermstore. On a scale of 1 to 5, how easy is it go get help on a Dermstore problem?
~barefootbaby: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~barefootbaby: I'd give them a five out of five on communication.
GetHuman: And what about Dermstore's ability to quickly and effectively address your problem?
~barefootbaby: For that I would say four out of five.
GetHuman: And finally- any advice for other Dermstore customers?
~barefootbaby: Call them early in the day or late. Don't forget any personal or account information you might need for Dermstore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~barefootbaby taken from his Dermstore customer service problem that occurred on November 14th, 2017.