Dermstore: Called one * and waited ** minutes for return a...
A Dermstore customer review by GetHuman user ~Bird nerd from November 23rd, 2017
Background on ~Bird nerd's case
GetHuman: ~Bird nerd - can you tell our other Dermstore customers when your case took place?
~Bird nerd: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Dermstore, and if so, how?
GetHuman: And which of these common Dermstore customer issues best describes the reason you wanted to talk to them?
(Shows ~Bird nerd a list of common Dermstore problems)
~Bird nerd: "Change order" was why I was trying to call.
~Bird nerd's review of Dermstore customer service
GetHuman: So how would you sum up your experience for GetHuman's Dermstore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bird nerd: Called one * and waited ** minutes for return authorization. Called the direct to human. After * minutes, so far, still listening to stupid recording finally someone answered.
GetHuman: Let's quantify your experience contacting Dermstore. On a scale of 1 to 5, how easy is it go get help on a Dermstore problem?
~Bird nerd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bird nerd: I'd give them a five out of five on communication.
GetHuman: And what about Dermstore's ability to quickly and effectively address your problem?
~Bird nerd: For that I would say five out of five.
GetHuman: And finally- any advice for other Dermstore customers?
~Bird nerd: Call them early in the day or late. Don't forget any personal or account information you might need for Dermstore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bird nerd taken from his Dermstore customer service problem that occurred on November 17th, 2017.