Dermstore: Surprisingly, the rep did not offer to take my...
A Dermstore customer review by GetHuman user GetHuman-385050 from November 11th, 2017
Background on GetHuman-385050's case
GetHuman: GetHuman-385050 - can you tell our other Dermstore customers when your case took place?
GetHuman-385050: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Dermstore, and if so, how?
GetHuman: And which of these common Dermstore customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-385050 a list of common Dermstore problems)
GetHuman-385050: "Cancel order" was why I was trying to call.
GetHuman-385050's review of Dermstore customer service
GetHuman: So how would you sum up your experience for GetHuman's Dermstore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385050: Surprisingly, the rep did not offer to take my order via ph. I'd called b*c website not working & he explained they are currently updating it & to try back in **-**mins, which is no prob * ME, but * someone who leaves * work, etc, they could have lost a customer if caller gets busy in an hour & totally forgets to try site again. So, that is only reason I'd give service a *** was for not even making the OFFER. But, then again, MAYBE they do not accept orders by phone, who knows?
GetHuman: Let's quantify your experience contacting Dermstore. On a scale of 1 to 5, how easy is it go get help on a Dermstore problem?
GetHuman-385050: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385050: I'd give them a five out of five on communication.
GetHuman: And what about Dermstore's ability to quickly and effectively address your problem?
GetHuman-385050: For that I would say five out of five.
GetHuman: And finally- any advice for other Dermstore customers?
GetHuman-385050: Call them early in the day or late. Don't forget any personal or account information you might need for Dermstore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385050 taken from his Dermstore customer service problem that occurred on November 8th, 2017.