Dick's Sporting Goods: Bought a Rossi *** rifle that broke on the firs...
A Dick's Sporting Goods customer review by GetHuman user ~tincup from November 7th, 2017
Background on ~tincup's case
GetHuman: ~tincup - can you tell our other Dick's Sporting Goods customers when your case took place?
~tincup: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Dick's Sporting Goods, and if so, how?
GetHuman: And which of these common Dick's Sporting Goods customer issues best describes the reason you wanted to talk to them?
(Shows ~tincup a list of common Dick's Sporting Goods problems)
~tincup: "Warranty claim" was why I was trying to call.
~tincup's review of Dick's Sporting Goods customer service
GetHuman: So how would you sum up your experience for GetHuman's Dick's Sporting Goods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tincup: Bought a Rossi *** rifle that broke on the first shot. They sent it back to Rossi for me telling me it would be back in one week. It's now three weeks later. I tried to get to to check on the status but they had no clue. I was able to call rossi myself and get help out of the goodness of a lady at Rossi. Your best bet is to order all outdoor sports stuff from Bass Pro. Skip ****'s all together. They employ people that have no clue about the products they sell or how to even get help when needed.
GetHuman: Let's quantify your experience contacting Dick's Sporting Goods. On a scale of 1 to 5, how easy is it go get help on a Dick's Sporting Goods problem?
~tincup: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tincup: I'd give them a three out of five on communication.
GetHuman: And what about Dick's Sporting Goods's ability to quickly and effectively address your problem?
~tincup: For that I would say two out of five.
GetHuman: And finally- any advice for other Dick's Sporting Goods customers?
~tincup: Call them early in the day or late. Don't forget any personal or account information you might need for Dick's Sporting Goods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tincup taken from his Dick's Sporting Goods customer service problem that occurred on October 31st, 2017.