Dillard's: Ordered on line ********. Sister ordered same i...
A Dillard's customer review by GetHuman user ~No Longer a Dillards Fan from November 2nd, 2017
Background on ~No Longer a Dillards Fan's case
GetHuman: ~No Longer a Dillards Fan - can you tell our other Dillard's customers when your case took place?
~No Longer a Dillards Fan: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Dillard's, and if so, how?
GetHuman: And which of these common Dillard's customer issues best describes the reason you wanted to talk to them?
(Shows ~No Longer a Dillards Fan a list of common Dillard's problems)
~No Longer a Dillards Fan: "Returns" was why I was trying to call.
~No Longer a Dillards Fan's review of Dillard's customer service
GetHuman: So how would you sum up your experience for GetHuman's Dillard's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No Longer a Dillards Fan: Ordered on line ********. Sister ordered same items more than an hour after I did. I was notified almost * days later that my order was cancelled citing 'out of stock'. Yet my sister's order, placed AFTER mine, was filled. They won't answer my emails, they delete my questions on Facebook. One of their order operators told me that online orders are at the mercy of the person in the warehouse they are handed to to pull. The person handed my order might have gone on a break or to lunch before filling my order, while the person my sisters order was handed to went and pulled the items. They snooze, I lose. UNACCEPTABLE!
GetHuman: Let's quantify your experience contacting Dillard's. On a scale of 1 to 5, how easy is it go get help on a Dillard's problem?
~No Longer a Dillards Fan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No Longer a Dillards Fan: I'd give them a three out of five on communication.
GetHuman: And what about Dillard's's ability to quickly and effectively address your problem?
~No Longer a Dillards Fan: For that I would say two out of five.
GetHuman: And finally- any advice for other Dillard's customers?
~No Longer a Dillards Fan: Call them early in the day or late. Don't forget any personal or account information you might need for Dillard's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No Longer a Dillards Fan taken from his Dillard's customer service problem that occurred on October 28th, 2017.