Dillard's: The representative would not help me, even thou...

A Dillard's customer review by GetHuman user GetHuman-344985 from November 28th, 2017

Background on GetHuman-344985's case

GetHuman: GetHuman-344985 - can you tell our other Dillard's customers when your case took place?
GetHuman-344985: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Dillard's, and if so, how?
GetHuman-344985: I used the 800-345-5273 number I found for on the GetHuman Dillard's customer phone number page I was on: Dillard's Customer Service Phone Number
GetHuman: And which of these common Dillard's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-344985 a list of common Dillard's problems)
GetHuman-344985: "Make a purchase" was why I was trying to call.

GetHuman-344985's review of Dillard's customer service

GetHuman: So how would you sum up your experience for GetHuman's Dillard's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-344985: The representative would not help me, even though she kept apologizing and would not transfer me to anyone else. I am cancelling my Dillards card after ** years.
GetHuman: Let's quantify your experience contacting Dillard's. On a scale of 1 to 5, how easy is it go get help on a Dillard's problem?
GetHuman-344985: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-344985: I'd give them a three out of five on communication.
GetHuman: And what about Dillard's's ability to quickly and effectively address your problem?
GetHuman-344985: For that I would say one out of five.
GetHuman: And finally- any advice for other Dillard's customers?
GetHuman-344985: Call them early in the day or late. Don't forget any personal or account information you might need for Dillard's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-344985 taken from his Dillard's customer service problem that occurred on November 22nd, 2017.

Dillard's

2.33 of 5 stars | 22 reviews

GetHuman-344985's Dillard's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dillard's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dillard's in any way.

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