Dillard's: Today, ******** I went to return an item that w...
A Dillard's customer review by GetHuman user ~Kate from October 28th, 2017
Background on ~Kate's case
GetHuman: ~Kate - can you tell our other Dillard's customers when your case took place?
~Kate: Yes I can. It was morning, on October 21st.
GetHuman: Did you reach out to Dillard's, and if so, how?
GetHuman: And which of these common Dillard's customer issues best describes the reason you wanted to talk to them?
(Shows ~Kate a list of common Dillard's problems)
~Kate: "Overcharge/Strange charge" was why I was trying to call.
~Kate's review of Dillard's customer service
GetHuman: So how would you sum up your experience for GetHuman's Dillard's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kate: Today, ******** I went to return an item that was purchased with my debit card at the Dillards Fashion Show, Las Vegas, NV. This item cost $**.**. The item was purchased on the **th as a Christmas gift. I had my receipt and the tags were still on the*item. I was told that my debit card would be credited, but there would be a * to * day wait. This is illegal. Dillards has my money and they have their merchandise. Today, I returned an item to the Express store. My debit card was immediately credited. I know this because I checked my bank account on line. Corporate spends its money on advertising in Vogue and Lucky. Dillards needs to be brought into the **st century, your computers are not linked to your other stores, so you have no customer service. The employees you do have are obviously very unhappy. You have permanently lost me as a customer.
GetHuman: Let's quantify your experience contacting Dillard's. On a scale of 1 to 5, how easy is it go get help on a Dillard's problem?
~Kate: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kate: I'd give them a four out of five on communication.
GetHuman: And what about Dillard's's ability to quickly and effectively address your problem?
~Kate: For that I would say one out of five.
GetHuman: And finally- any advice for other Dillard's customers?
~Kate: Call them early in the day or late. Don't forget any personal or account information you might need for Dillard's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kate taken from his Dillard's customer service problem that occurred on October 21st, 2017.