DirecTV: Can even find telephone no. to complain. Just...
A DirecTV customer review by GetHuman user ~art gindle from November 20th, 2017
Background on ~art gindle's case
GetHuman: ~art gindle - can you tell our other DirecTV customers when your case took place?
~art gindle: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~art gindle a list of common DirecTV problems)
~art gindle: "Technical Support" was why I was trying to call.
~art gindle's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~art gindle: Can even find telephone no. to complain. Just how to get service and deals. Really not Direct TV finer moments. Should have trouble no. first before selling products. But then we are changing Direct TV as soon as possible.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~art gindle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~art gindle: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~art gindle: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~art gindle: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~art gindle taken from his DirecTV customer service problem that occurred on November 11th, 2017.