DirecTV is a horrible company. Do not subscrib...
A DirecTV customer review by GetHuman user ~NeverBuyDirecTV from November 22nd, 2017
Background on ~NeverBuyDirecTV's case
GetHuman: ~NeverBuyDirecTV - can you tell our other DirecTV customers when your case took place?
~NeverBuyDirecTV: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~NeverBuyDirecTV a list of common DirecTV problems)
~NeverBuyDirecTV: "Payment Inquiry" was why I was trying to call.
~NeverBuyDirecTV's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NeverBuyDirecTV: DirecTV is a horrible company. Do not subscribe to DirecTV--ever. It is in their business model to automatically charge customers hundreds of dollars for "failure-to-return" equipment--even when you do timely return equipment. They even have a special contract with FedEx "SmartPost" such that the return-equipment boxes that DirecTV provides you do not "track" when the boxes actually reach DirecTV--so it is impossible to verify that DirecTV has indeed received your returned equipment. Nightmare trying to deal with them.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~NeverBuyDirecTV: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NeverBuyDirecTV: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~NeverBuyDirecTV: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~NeverBuyDirecTV: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NeverBuyDirecTV taken from his DirecTV customer service problem that occurred on November 19th, 2017.