DirecTV: Asked to speak to retention department, was sen...
A DirecTV customer review by GetHuman user ~macval from November 22nd, 2017
Background on ~macval's case
GetHuman: ~macval - can you tell our other DirecTV customers when your case took place?
~macval: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~macval a list of common DirecTV problems)
~macval: "Billing" was why I was trying to call.
~macval's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~macval: Asked to speak to retention department, was sent to disconnect dept. My bill keeps going up. He offered me a one time $** credit. Said no thank you. I was paying about $**, now $*** and in two months it will be over $*** per month a without the encore channels. What a joke. I told him Dish is offering the *** pkg for $**.** that includes Encore, with HBO, $**.** with DVR and rentals. In one year goes to $***, still a huge savings. He thanked me for being a customer after I said I was going to Dish. That was it. Directv was not interested in keeping as a customer, Ive been with them for all but two years since ****.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~macval: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~macval: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~macval: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~macval: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~macval taken from his DirecTV customer service problem that occurred on November 19th, 2017.