DirecTV: Appreciate the excellent customer service. You...

A DirecTV customer review by GetHuman user ~Free State Stitcher from November 28th, 2017

Background on ~Free State Stitcher's case

GetHuman: ~Free State Stitcher - can you tell our other DirecTV customers when your case took place?
~Free State Stitcher: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Free State Stitcher: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Free State Stitcher a list of common DirecTV problems)
~Free State Stitcher: "Payment Inquiry" was why I was trying to call.

~Free State Stitcher's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Free State Stitcher: Appreciate the excellent customer service. Your reps really engage with callers and are very courteous.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Free State Stitcher: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Free State Stitcher: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Free State Stitcher: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Free State Stitcher: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Free State Stitcher taken from his DirecTV customer service problem that occurred on November 19th, 2017.


2.74 of 5 stars | 378 reviews

~Free State Stitcher's DirecTV Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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