DirecTV: Ur **** days a week service does not work.calle...

A DirecTV customer review by GetHuman user ~Very unhappy customers from November 28th, 2017

Background on ~Very unhappy customers's case

GetHuman: ~Very unhappy customers - can you tell our other DirecTV customers when your case took place?
~Very unhappy customers: Yup. It was afternoon, on November 26th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Very unhappy customers: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~Very unhappy customers a list of common DirecTV problems
~Very unhappy customers: "Technical support" was why I was trying to call.

~Very unhappy customers's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very unhappy customers: Ur **** days a week service does not work.called * get tech support and no one answers.i thought for a small company as your self u would have tech support ** hours a day,but u don't.ur company ***** and I will be calling DISH NETWORK for there service.direct tv is thee WORST Cable company EVER!!!!!!!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Very unhappy customers: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very unhappy customers: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Very unhappy customers: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Very unhappy customers: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very unhappy customers taken from his DirecTV customer service problem that occurred on November 26th, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~Very unhappy customers's DirecTV Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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