DirecTV: I called Direct TV to ask about my bill. On my...

A DirecTV customer review by GetHuman user GetHuman-74674 from November 22nd, 2017

Background on GetHuman-74674's case

GetHuman: GetHuman-74674 - can you tell our other DirecTV customers when your case took place?
GetHuman-74674: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman-74674: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-74674 a list of common DirecTV problems
GetHuman-74674: "Billing Issue" was why I was trying to call.

GetHuman-74674's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74674: I called Direct TV to ask about my bill. On my statement it say says that my entertainment packages where going up $**.**. I signed up for a * year contact. I was told not for the disacount. I only get Direct TV. Now it has a year contact. What am I expose to do. For number *. I was told that I could not speak to supervisor for ** hours and she would call me. My big problem is I'm on S.S. Disability. I was also told that there were no new programs running down. That $**.** would pay for medicine or food. I know that you all have heard this already. If I thought that it would go up I would not had Direct but in my home. Who you are talking to Emajean Stafford ***-***-****.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-74674: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74674: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-74674: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-74674: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74674 taken from his DirecTV customer service problem that occurred on November 13th, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
GetHuman-74674's DirecTV Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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